ALTMALL FAQs

Created by Oluwasanmi Ale, Modified on Tue, 5 Mar at 4:40 PM by Oluwasanmi Ale

ALTMALL FAQs

CUSTOMER CENTER FAQs

How long does it take to deliver an item?

Delivery within Lagos takes between 1-3 working days while outside Lagos takes between 5-7 working days.

2. Do I need to have an account with altbank to shop and pay later?

You do not need to have an altbank account to shop and pay later. An account will be automatically opened for you after the facility has been approved.

3. Why can't I find the finance option for the product I want?

All products that are eligible for financing must be above twenty thousand naira (N20,000).

4. How does the Altbank payment option work?

Altbank payment option helps you buy what you need now and pay later. This allows you spread payment for what you need over 12 months.

5. If I select the pay later option, can my item be delivered before I start paying?

Yes, you get your item delivered to you before you even begin to pay.

6. What are the payment options available?

You can either pay later with altbank or pay with your card.

7. Can I change my shipping address on the site?

After confirming your order(s), the delivery address cannot be changed.

8. How much is delivery?

Delivery fee is dependent on the weight, size of the item and location.

9. Do you have a pickup outlet?

We do not have a pickup outlet; however, you can speak with our Customer Care team on 02017000555.

10. What is the maximum amount of financing that I can get?

You can get financing up to two million naira (2,000,000).

11. Can I do an exchange in case of wrong sizing or measurement?

If you place an order requesting a size and the vendor delivers a different size, we will ensure that your product is exchanged. However, if the order was delivered correctly, we will not be able to do an exchange. We advise that you please go through the size guide carefully.

12. Can I track my orders online?

Yes, you can, using our delivery platforms of our delivery partners like DHL.

13. Are all products on Altmall original and genuine?

Yes, they are. We only deal with verified vendors and products.

14. Are all products on Altmall new and unused?

Yes, all products on Altmall are new and unused.

15. Are the prices of items on Altmall negotiable?

All prices are fixed.

16. Is there a warranty on items purchased on Altmall?

All items purchased from Altmall have warranty.

17. How do I cancel an order?

Please reach out to us on 02017000555 for the possibility of cancelling your order.

SELLERS CENTER FAQs

1. What is AltMall

Altmall Is an E-commerce platform developed to give customers a great shopping experience allowing them to buy now and pay easy.

2. How do I register as a vendor?

Visit www.altmall.ng click on "sell with us" to register and create a store on Altmall.

3. How do I log in?

Select the "login ”tab on Altmall to access the platform after registration.

4. What happens if I am listing products for the first time.

All products listed will undergo review by our Quality and Control team.

5. How best do I describe items I am selling?

When describing your products, take into considerations keywords that your customers will use when searching for your products. Let your product description include product title and unique selling features.

6. What are the best images to use?

Product images are best displayed on a white background.

7. How do I review my product listings?

Product Listings are reviewed after 48hours. You can also reach us on vendor@altmall.ng for assistance.

8. My item listing got rejected what do I do?

Please reach out to us on vendor@altmall.ng for clarifications and assistance.

9. Can I upload bulk products, or do I have to do it manually one by one?

You can do bulk upload of products on Altmall. If you are experiencing any issues, please reach out to us on vendor@altmall.ng .

10. Do I get a notification when a customer places an order for my item?

Yes. You will get a notification in your email once an order is confirmed.

11. How can I track my order/sales history?

To locate the Order/Sales History, login into your account and view the “My Account” page.

12. If I experience any issue using any of the seller service, who do I contact?

Please reach out to us on vendor@altmall.ng for clarifications and assistance.

13. Why does Altmall need an invoice from my store?

A request for an invoice will only be relayed by an Altmall representive for an offline transaction.

14. How do I deliver my item that has been purchased on Altmall to the customer and who bears the cost of delivery?

We currently run a pick-up and delivery logistic system on orders. We will reach out to you if a customer needs to pick up directly from you.