TRACKER FEATURES

Created by Oluwasanmi Ale, Modified on Fri, 9 Feb at 3:12 PM by Oluwasanmi Ale

What does this mean?

(submit a ticket, book an appointment, how are appointments booked, can tickets be submitted without booking an appointment, how to track all tickets, track ticket for a specific product)

Submit a ticket	Submit a ticket means to log a new complaint. This can be done via email or via the website.
Book an appointment	Book an appointment means to book a call with our Partner Care Agent.
How are appointments booked	To book an appointment with our Partner Care Agent, kindly visit https://alternative-assist.freshdesk.com/support/home
Can tickets be submitted without booking an appointment	Yes, you can submit your ticket without booking an appointment.
How to track all tickets	To track all your tickets; Visit www.altbank.ng Navigate to the help section on the right-hand side of the tab and click on 'Monitor your Request' (this can also be found at the bottom of the screen). Proceed to the tracker portal and log in using the email address previously used to log complaints. Once logged in, you can now track all tickets from by selecting the View History
rack ticket for a specific product	To track ticket for a specific product; Visit www.altbank.ng Navigate to the help section on the right-hand side of the tab and click on 'Monitor your Request' (this can also be found at the bottom of the screen). Proceed to the tracker portal and log in using the email address previously used to log complaints. Once logged in, you can now track tickets from other products by selecting the 'Track ticket' dropdown within the portal.